Job Description
Story Health is an exciting new startup transforming healthcare through virtualization of patient and clinician experiences. Story Health is seeking a Clinical Operations Lead to join our team. You will work on leading the strategy, design, and implementation of our patient support and engagement team.
Responsibilities
- Work with a cross-functional product team to develop a patient experience that leads to increased engagement and overcomes barriers in optimizing patient therapy
- Be a key contributor to the early stages of an innovative health tech startup contributing wherever needed
- Research and help to design Story Health’s clinical protocols including medical problem solving, staff training, as well as education curricula and content
- Manage the patient experience team and interface between patients and clinicians
Key Qualifications
- Strong clinical background—Physician, RN, NP, clinical pharmacist, or other licensed practitioner
- Experience with clinical operations management or related clinical leadership experience
- Experience in developing clinical training programs, education, and/or care guidelines
- Ability to independently coach and train a patient support team
- Proficiency in data analysis and interpretation of customer satisfaction/patient experience data
- Experience in building high functioning teams
- Strong interpersonal skills and the ability to effectively communicate across the organization
- Passion for implementing technology to improve healthcare and able to quickly learn and use new systems
